Process and Task Mining

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Process and Task Mining

Leveraging Process Mining and Task Mining presents a data-guided avenue for process enhancement

They assist businesses in pinpointing inefficiencies, reducing expenditures, and gaining a competitive advantage in the modern digital environment

Today, process mining and task mining play a critical role for businesses. They work alongside Robotic Process Automation (RPA) and facilitate organizations in adopting a data-guided approach to process optimization. Process Mining, by capturing the current state of any process from start to finish, creates in-depth process maps and flows, assisting business analysts and process consultants in determining areas for improvement. Process Mining and Task Mining applications collaborate with various enterprise systems like ERP, CRM, Finance, Accounting, Operations, HR, and other business applications to detect discrepancies in processes. Upon uncovering these discrepancies, they can be addressed and often automated using RPA bots. Task mining evaluates user activity on individual systems to determine the efficiency of a task within an overarching process, monitoring data from keystrokes to mouse clicks. Task mining accumulates user input from diverse applications necessary to fulfill a particular task. To interpret and analyze data for further investigation by business analysts and process consultants, task mining employs advanced technologies such as Optical Character Recognition (OCR), Natural Language Processing (NLP), and Machine Learning (ML) algorithms.

Addressing Process Mining Challenges in Mid-sized Organizations

The implementation of process mining and task mining can pose challenges for mid-sized organizations, particularly regarding the lack of skilled resources and the expense of cutting-edge technology. With limited budgets, mid-sized organizations may be unable to invest in the most advanced process and task mining technologies or employ costly dedicated data analysts. Moreover, these organizations often have their data and processes spread across numerous systems and applications, impeding optimization efforts and the effective deployment of process and task mining. To excel in process mining and task mining projects, companies need skillful process optimization consulting and meaningful digital transformation insights, qualities that not all companies or external consultancies can deliver. To overcome these challenges, it is vital to adopt a strategic approach that accommodates the unique needs and constraints of mid-sized organizations. Forming a partnership with a reputable third-party provider with expertise in process and task mining, process optimization, and digital transformation consulting can be a powerful solution. Valenta embodies all these competencies, and we take great pride in offering these impactful services to our clients.

Valenta Process and Task Mining for Mid-sized Australian Organizations

For mid-sized organizations seeking process enhancements through process mining and task mining, Valenta serves as an exceptional partner. We recognize the limitations that mid-sized organizations may face, such as constrained resources, workforce, expertise, and technology. By closely collaborating with these organizations, we help foster a process optimization mindset when devising their process and task mining strategies. Utilizing process mining and task mining technologies enables mid-sized organizations to refine their processes, reduce expenses, and obtain a competitive edge in today’s digital market. Our local Managing Partners boast expertise in process optimization, digital transformation, and process mining and task mining. They join forces with other local Managing Partners and Valenta’s onshore, nearshore, and offshore staff to deliver comprehensive services that effect real change. Our team excels at managing complex data environments, producing precise insights, and detecting areas for enhancement. Through collaboration with Valenta, mid-sized organizations can tap into the latest process and task mining technologies and best practices to reach their objectives, boost growth and profitability, and successfully undergo digital transformation. Please do not hesitate to contact us at any time to begin discussing optimization opportunities for your business.



Process mining is dependent on event log data from ERP, CRM, or standalone F&A, HRMS applications whereas Task mining is focused entirely on a business user’s interaction data on their systems such as Keystrokes, Mouse Clicks, or data entries. Both process and task mining technologies complement each other very well and assist Business Analysts and Process Consultants and AI assisted recommendations.

Our Process and Task Mining Team combines various technologies to give you the very best of Digital Transformation.

To gain wide scale acceptance, the technology must work, and our Team of Developers, Solution Architects, Business Analysts, Infrastructure Engineers, and Process Heads work closely with you and your team to create an Automation Mindset and more importantly define your Automation Strategy.

Unleash the power of Process and Task Mining :



Work with Valenta to define your Automation Strategy. Most Companies have started using Process and Task Mining applications but struggle to derive value from these Software Robots and that’s primarily due to the lack of understanding of how the technology works and having unrealistic expectations.


Process Mining

Process mining is dependent on event log data from ERP, CRM, or standalone F&A, HRMS applications whereas Task mining is focused entirely on a business user’s interaction data on their systems such as Keystrokes, Mouse Clicks, or data entries. Both process and task mining technologies complement each other very well and assist Business Analysts and Process Consultants and AI assisted recommendations.



Process and Task Mining implementation in an organization increases productivity and profitability. The digital workforce allows the human workforce to focus on more revenue-generating and high-end tasks that create more value for the business and the end customer.

business-strategy, VALIDATION

Business Goals

At Valenta, our team of Process and Task Mining Developers and Business Analysts work closely with you to identify your pain points, understand your business landscape, and recommend suitable solutions to meet your business goals and objectives.

To Automate a Business Process

requires a deep understanding of the underlying process or task that is to be Automated. We use the following steps at Valenta to ensure that we deliver high performance Automations to our clients.

Process Walkthrough

Deep Dive with the client on the process / task they intend to Automate

Process Design Documentation

Business Analysts Document the entire process for the Developers and provide feedback and suggestions to improve the process and use Process and Task Mining applications to generate the Process Design Document
Prioritize, needs, documents

Solution Design Documentation

Solution Architects finalize the Solutioning of the Process including any integrations and best practices to approach the Automation

UAT (User Acceptance Testing)

Allow users to test the process on live cases / accounts and modify / enhance the solution if needed


Deploy the Solution on the Clients Environment

There is a sign off at each step to ensure no sub process or task is missed during the development phase and should there be any changes as per business requirements, the process is documented before redesign and development.

Benefits of Process and Task Mining :

benefits of process and task mining
  • Automatically discover your Business Process – Process and Task mining use digital footprints left behind in your systems and applications to show you everything that happens in your processes.
  • Understand where Automation will derive the Most value – Let process and task mining help you seek our process pain points and bottlenecks; and what they’re costing you.
  • Automate and Improve Holistically – Reduce complexity; streamline and automate complex, end-to-end business processes.
  • Continuously Monitor your Processes – Use KPIs to measure the impact automation has on end-to-end processes. Know what’s working and what’s not – and how to keep optimizing.
  • Transform your ideas into Actions – Remove redundant activities to increase efficiency, improve tasks end to end. Automate tasks based on ROI and Transformation objectives.

How Valenta can assist with Process and Task Mining Strategy and Implementation :

Our approach
Valenta believes in designing, modernizing, and building mission Critical technology systems which most clients depend on every day. We are focused, independent company, implementing Valenta’s Business-Unit Prototype, we make sure that strategic requirements are covered, and that the solution is built from end-to-end from a chosen business function.

Here are the three simple steps we take for Automation implementations:

Proof-of-concept, customised

Proof of Concept

Introduction: The Proof of Concept satisfies critical business as it validates the solution.

POC Goal: To help companies validate the opportunity hypothesis and get the green light for developing a full-fledged solution.

Key Benefit: Do not have to commit to Go Live if the solution does not work

Importance: POC allows a Business to test out the Solution on it’s own applications and processes therefore giving stakeholders the power to test the solution before having to purchase it.


Full Implementation

In this phase, new scenarios are added, and more focus is put on common understanding, consistency, and the accuracy.

Based on the learning experiences, new enhancements and features are proposed and implemented.

Work is focused on further adoption at the same time making sure that settled users are not impacted by the changes

Process, build

Managed Service

We provide Automation as a Service for a Fixed Monthly subscription that gives Businesses greater control on their Cashflow.

We handle the entire process from Design to Development, Triggering and Scheduling the Bot, Monitoring and Optimizing Bot Performance, and On-going Maintenance.

Valenta is agile in providing accurate reporting. We strive to enhance the consistency of the analysis, respond to changing business needs and provide solutions.

An essential part is setting up necessary protection to minimize risk and protect Automation assets.

End Results
The end results will consist of a centralized team in charge of finding and promoting interesting analysis across the entire organization.

Local teams will be empowered to create and innovate. The centralized team identifies the most successful work being done at a local level and provides a platform to share and promote this work at a corporate level.

Process and Task Mining Use-Cases :

Finance and Accounting

Finance and Accounting

Accounts Payable, Accounts Receivable, Auditing and more.

Human Resources

Employee On-Boarding, Employee Management, Employee Exits and more.

IT Operations

Incident Management, Critical Alerts and Monitoring, Smart Lookups, System and Application Health Check.

Contact Center

Inbound and Outbound Call, Chat and Email Management.

Legal and Compliance

Contract Management and Review Process, Document Generation, eDiscovery and more.

Procurement & Administration

Vendor Management, Supply Chain and Logistics, Due Diligence and more.

VALENTA’s Managed Service – Automation as a Service :

Valenta’s Managed Automation service is designed to Measure and Govern automation programs to align with business outcomes. Using a Managed Service not only offers Companies a much faster ROI, but it also enables organizations to repurpose their in-house resources to more revenue driven activities.

innovation, discover, BUILDING


Discover automation opportunities powered by AI and your people
Process, build


Build automations quickly, from simple to advanced


Manage, deploy, and optimize automation at enterprise scale


Run automations through robots that work with your applications and data


Engage people and robots as one team for seamless process collaboration

Also, the below steps help in providing right analytics capabilities for real-time marketing insights and decision making.

Prioritize, needs, documents

Client Needs Assessment

The first step involves in-depth discussions or workshops with the clients to understand their needs, current gaps and pain points, data sensitivity and regulatory issues, proximity requirements etc. and determine the nature of automation required.
Reporting, Analysis

Onshore Strategic Assessment

In this step, the automation opportunities are prioritized by ease, complexity, scale, and other parameters. Based on this, the technology interfaces, skills, and training required are outlined, and a high-level business case and roadmap are developed and presented to the client.

Engagement Kick-off

Based on client approval, the engagement is kicked off with the appropriate solutions, infrastructure, resources, transition plans, risk mitigation plans and engagement model.

Key Benefits

  • No upfront investment in automation resources
  • Reduced total cost of ownership
  • Accelerated path to business insights
  • Easily scalable based on long-term or short-term requirements
  • Access to latest technologies and best practices

Valenta’s Value Proposition

  • Enterprise-level automation with the reduced cost of ownership
  • Improve processing time using a scalable and robust solution
  • Securely store processed data and analysis artifacts in various file formats and modes
  • Efficiently operate and supervise ongoing operations of automation processes
  • A deeper understanding of the interdependencies of various components of Robotic Process Automation
  • Implementing high ROI Automation systems is a testimony to our depth in the Automation and AI space

Embark on your Process and Task Mining Journey NOW


Automation Strategy

  • Create a structure to handle business requirements
  • Build an Automation or Digital First Culture across the organization
  • Monitor Data to constantly build trust
  • Maintain a Roadmap to optimize and track Data Goals

Process and Task Mining

  • Task Mining – analyze work people do to find every day, repetitive tasks
  • Process Mining – analyze data from business applications to understand end to end processes
  • Task Capture – easily document and map business workflows
  • Central Hub – centrally capture and manage automation opportunities and process improvements, prioritized by impact and ROI
cloud migration

Cloud Migration

  • Cost Reduction
  • Productivity Improvement
  • Enhanced Data Security
  • Operational Efficiency

Data Driven Insights

  • Measure the performance of Process and Task Mining operations
  • Calculate Process and Task Mining’s impact on your bottom line
  • Enable data driven decisions across your organization
  • Forecasting
  • Improves governance across the Organization


We integrate with several platforms to enable greater flexibility and speed to results.

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