There has never been a better time to implement Robotic Process Automation (RPA) in this space. Everyday airlines deal with massive volumes of tasks be it bookings, cancellations, or refunds. These tasks put tons of pressure on the human workforce across finance, accounting, human resources, IT, procurement, and administration. This sector is a huge employer and therefore deals with thousands of employees and their queries plus handling passengers and cargo. Aviation is a 24/7/365 endeavor, companies that have embraced automation have been able to save massive costs and streamline their operations. However, for midsized suppliers and local and regional carriers across emerging markets, RPA is still at a fairly nascent stage. Valenta can help with this as we are focused on midsized enterprises.
There are multiple areas in which RPA can assist. RPA and chatbots can help manage passengers and cargo queries to internal client requirements across various departments, ground handling, in-flight catering, aircraft maintenance schedules, crew management and rostering, and much more. The sooner this technology is adopted, the companies in this sector can operate with greater efficiencies, increased turnarounds, improved productivity, and provide enriched customer experience and on-time service and performance.
