Valenta > Industries > Aviation


Aviation Industry is Critical

With its critical role in connecting people and goods worldwide, the aviation industry assumes immense significance within our global economy. Yet, like any industry, it experiences fluctuations driven by various factors. Particularly during economic downturns, the aviation sector confronts unique challenges that make it one of the most intricate industries to navigate. Despite a resilient history of recovering from economic setbacks, the 21st century has unveiled new and unprecedented obstacles. The outbreak of the pandemic and subsequent global health crisis dealt a severe blow, leading to the closure of numerous airlines and companies along the extensive aviation supply chain. The repercussions reverberated across the industry, causing widespread disruption and upheaval. To ensure a prosperous future, the aviation sector must embrace strategic adaptation and innovative solutions, forging a path of stability and sustained growth in an evolving landscape.

Aviation and Essential Services

The aviation sector stands to achieve significant advancements by harnessing the power of consulting, digital transformation, and staff augmentation services. Consulting brings specialized expertise to the table, facilitating the transformation of strategies into tangible outcomes—a critical element in an industry that thrives on precision and measurable results. Digital transformation acts as a catalyst, streamlining workflows and enhancing productivity across diverse business units within the aviation sector. By embracing cutting-edge technologies like Robotic Process Automation (RPA) and Conversational AI, aviation companies gain a competitive advantage, differentiating themselves in the market and paving the way for future success. Staff augmentation serves as a strategic resource, providing a cost-effective solution to expand and optimize the workforce, leveraging offshore labor markets and collaborating with staff augmentation firms. Collectively, these essential services drive aviation advancement, enabling operational efficiency, heightened productivity, and sustainable growth.

Valenta and Successful Midsized Aviation Companies


The Aviation industry and its supply sector demand significant capital investments while tolerating minimal room for error. The industry’s vulnerability to macro trends underscores the importance of operational excellence and diligent cost efficiency. Valenta recognizes the unique struggles faced by midsized companies within the Aviation Industry, as they often lack access to top-tier external consulting talent, comprehensive staffing solutions, and software integration expertise. As a dedicated partner, Valenta specializes in optimizing processes and maximizing efficiency to meet the distinct needs of midsized Aviation companies. Our services encompass process streamlining, cost-effectiveness enhancement, and expert consultation, enabling our Aviation clients to achieve operational excellence and overcome industry-specific obstacles with confidence.

Top Challenges for the Aviation Industry

Based on our experience and conversations with clients.

Below are the top challenges faced by todays Aviation and Aviation Supply industries. Valenta can assist with all of these challenges through a combination of Process Consulting, Digital Transformation and Staff Augmentation :

  • Margin pressure
  • Cost reduction and containment
  • Aging equipment, fleets, and parts
  • Legacy technology platforms
  • Pilot and Staffing shortages
  • Climate change and weather disruption
  • Fossil fuel price volatility
  • Economic volatility
  • Government regulation
  • Increasing air cargo demands
  • Business travel uncertainty
  • Profitable process improvement

How Valenta Can Assist the Aviation Industry

Valenta can help Aviation Industry companies better deal with the global changes taking place in their industry.  Increased competition by discount carriers and pilot shortages are one macro trend. Aging fleets and squeezed margins also affect the industry and its suppliers. Global health emergencies and the inability to fly due to climate change-related weather disturbances add even more challenges. Supply chain issues and the volatility of the price of fossil fuels also weigh heavily on this sector and its suppliers. Valenta can help by making all the back office tasks and functions, supply and logistics, and customer and vendor engagements as efficient as possible.  Valenta can help drive improved bottom-line results so that the maximum level of capital can be allocated to making sure there are pilots to fly planes, the latest equipment and parts, and the best technology and AI to serve the logistics aspect of the business. 

Valenta can assist Aviation and Aviation Supply companies in the following ways. 

Process, build


Aviation and Aviation Supply companies cannot afford to waste time or have inefficiencies in their organizations. We look for waste in all processes and have staff available for process mapping, task mapping and business optimization. 

Repeatability, Execution


Excellence in execution is essential in all industries but in Aviation where safety is crucial and margins are tight, it is especially the case. Great ideas and goals are only the beginning. Successfully implementing new strategies, projects, and plans is the difference between success and failure. We help our Aviation and Aviation Supply clients flawlessly execute. 

innovation, discover, BUILDING


Innovation is a key to success for all businesses. Competition, customers, and the business environment are always changing. Innovation is how Aviation and Aviation Supply companies can stay ahead of the competition and serve their customers the best. We help our clients in this space to be nimble and stay ahead of the curve. 



Developing and executing the right growth strategies is critical.  Constantly reacting is not good, proactivity is.  Our Aviation and Aviation Supply clients benefit from bringing in our expertise for hire. We can provide an actionable strategies for our client companies plus detailed plans for how to get desired outcomes and results.


Digital Transformation

There is a growing need for Aviation and Aviation Supply companies to automate and adapt to new technologies and ways of doing business. Yet having these skill sets in-house can be challenging. Valenta implements solutions such as RPA and Conversational-AI for businesses of all sizes at competitive pricing.  Conversational AI is especially useful to address customers quickly. 



In today’s environment, a business grows or dies.  One of the most painful challenges is sustainable and profitable growth. Unprofitable growth will put aviation companies and their suppliers out of business. Our team of partners, consultants, developers, and back office staff can implement a myriad of growth strategies for Aviation and Aviation Supply clients. 



The bottom line is crucial.  Profits power innovation.  Having the resources to remain competitive are key for our Aviation and Aviation Supply clients. Valenta can identify opportunities for efficiency gains and can provide ROIs for all client projects. 

Support. Staffing


If current Aviation and Aviation Supply employees are under-skilled or not able to fulfill the requirements of positions, Valenta’s team of educated, certified, and fully trained individuals can meet them. Hiring is time-consuming and there are not always skills available within budget.  Staff Augmentation can bridge the gap of requirements and economics. 

Services Valenta Provides for the Aviation Industry and Aviation Supply Companies



An end-to-end solution, from strategy to implementation. Specializing in turning strategies into measurable and sustainable results.

Valenta provides Consulting services that can be of great value to the Aviation Industry and Aviation Suppliers.  We can assist companies in this space streamline their back office, supply chains, order entry, billing, customer support, accounting, finance, and HR processes for peak efficiency and the lowest cost.  Savings generated can be devoted to improving fleets, enhancing infrastructure, hiring pilots, or upgrading legacy software platforms.  Valenta can also look for ways to use AI and ML to define the best routes, resource allocation and more.

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Digital Transformation

Streamline workflows and improve productivity across business units. Implementing powerful tools to provide businesses with an unparalleled competitive edge.

Valenta Digital Transformation services can streamline back-office processes by leveraging RPA and Conversational AI. These same tools can be leveraged for customer and vendor engagement and supply and logistics. ML and AI can also be deployed as a service for products or service for managing equipment, staff, and customers.  All Valenta services are offered in a flexible managed model and are easy to scale up and ramp down.  All of this can be of great value to the Aviation Industry and Aviation Suppliers.

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Support. Staffing

Staff Augmentation

Focus on growing your business, let us take care of the rest and save up to 60% on staffing costs.

Aviation Industry and Aviation Suppliers can also benefit from Valenta Staff Augmentation services.  Hard to fill Data Analysts and Big Data Specialists can be supplied as well as Software Developers to improve operations.  Back office roles can be filled quickly and cost-effectively so that the maximum amount of resources can be dedicated to high-value front-line positions.  Other strategic roles can also be prioritized.

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Heat Maps for Aviation Industry Processes

Many processes lend themselves to automation in the Aviation Industry and the Aviation Supply space. Please find the following Heat Maps highlighting Supply Chain and Customer Support areas that are the best places to start with automation and digital transformation. 

Supply Chain Management

Customer Support

Automation and the Aviation Industry

There has never been a better time to implement Robotic Process Automation (RPA) in this space. Everyday airlines deal with massive volumes of tasks be it bookings, cancellations, or refunds. These tasks put tons of pressure on the human workforce across finance, accounting, human resources, IT, procurement, and administration.  This sector is a huge employer and therefore deals with thousands of employees and their queries plus handling passengers and cargo.  Aviation is a 24/7/365 endeavor, companies that have embraced automation have been able to save massive costs and streamline their operations. However, for midsized suppliers and local and regional carriers across emerging markets, RPA is still at a fairly nascent stage.  Valenta can help with this as we are focused on midsized enterprises. 

There are multiple areas in which RPA can assist. RPA and chatbots can help manage passengers and cargo queries to internal client requirements across various departments, ground handling, in-flight catering, aircraft maintenance schedules, crew management and rostering, and much more. The sooner this technology is adopted, the companies in this sector can operate with greater efficiencies, increased turnarounds, improved productivity, and provide enriched customer experience and on-time service and performance.

Why AI for the Aviation Industry

  • Rapidly identify defects without human error
  • Reduce maintenance errors on aircraft (making up 1/3 of hazards between 1988-2013)
  • Automate warehouse systems reducing 75% of time waste on maintenance tasks
  • Increase competitiveness by passing on reduced costs to passengers

*McKinsey, A Future That Works

Use Cases for Automation in the Aviation Industry

  • Supply Chain Management
  • Manufacturing & Production Management
  • Better use of Legacy Software
  • Surveillance
  • Aircraft Maintenance
  • Training
  • Staffing & Recruiting
  • Flight Operations
  • Flight Monitoring

Insights for the Aviation Industry

Please find these White Papers that will be of interest to those in the Aviation Industry.

White Paper
How Can Midsized Companies Benefit from Staff Augmentation

White Paper
How Can Midsized Companies Benefit from Digital Marketing

White Paper
How Can Midsized Companies Benefit from Digital Transformation

White Paper
How Can SMB’s benefit from
Consulting services

White Paper
Top Conversational AI Use Cases Valenta & OneReach.ai

Find a Partner

Aviation companies can benefit from Valenta services. We have partners and staff onboard who understand this sector and who have experience in it. Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation.  Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees. We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia. Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.

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