Chatbots are playing an increasingly significant role in organizations across the globe. Chatbots were initially introduced to reduce the burden on Contact Centers. However they were mainly FAQ based and reactive. Chatbots were domain specific and available only via Rich Web Chat but as time progressed, Chatbots eventually became Virtual Agents and have gotten to the stage of being Virtual Assistants today. Chatbots are also being referred to as IDWs or Intelligent Digital Workers.
Conversational AI is all about providing an omni-channel experience which is not restricted by the number of domains, language,or integrations with third party applications such as HRMS, CRM, Finance & Accounting etc. These BOTS are pro-active in nature and are Data-Driven and are going way beyond Chatbots, IVRs and RPA. The journey towards Intelligent Digital Workers (IDWs) is guided by the key principles of democratization, co-creation, and sharing within enterprise ecosystems.
Using Conversational AI, you can BOTIFY your organization. You can leverage BOTS to optimize your workforce, focus your people on the most important tasks and let BOTS take care of the rest. Whether it is in Operations, Sales and Marketing, Services & Staffing, HR, Legal, Finance and Contact Center, your next hire should be an Intelligent Digital Worker.
At Valenta, our Conversational AI Designers work along side our Business Analysts to create unique Conversational Experiences for our clients using the following Communication Channels :
Valenta has a strong presence in Australia with experienced Managing Partners who understand the local market and the unique needs of businesses in the region. Our Managing Partners provide a personal touch that many other outsourcing and staff augmentation providers lack, and remain a valuable resource for clients throughout the engagement.
Valenta offers flexible engagement options to all of our Australian customers, with no lock-in contracts and the ability to ramp up or scale down quickly as needed. Our onboarding fee and monthly billing structure makes staff augmentation simple and hassle-free.
At Valenta, we believe in providing dedicated resources to our clients, rather than an anonymous pool of workers. Our clients work with a single dedicated Valenta employee who becomes familiar with their processes and interacts with them like any other in-house employee.
When you work with Valenta, you get a whole team of experienced professionals, not just a single resource. In addition to our local Managing Partners, every employee is managed by a Valenta Team Leader and supported by other team members in similar roles. This structure ensures efficient and effective support for our clients.
Finding the right staff for roles in Australia can be a challenge, but with Valenta’s staff augmentation services, businesses can tap into a global labor pool to access the best talent at a competitive cost. Our network includes experienced professionals in countries such as India, the Philippines, and Malaysia, the Caribbean, with plans to expand into eastern Europe and Northern Africa.
At Valenta, we follow a tried and tested process for delivering high-quality staff augmentation services, known as the Valenta Way. This transparent approach ensures consistency and quality in everything we do.
Valenta can provide staff augmentation support for businesses across a wide range of functions and industries, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. Whether you need to fill traditional roles or support new information economy positions, Valenta has the staff and expertise to meet your needs.
Valenta is ISO 27001 and ISO 9001 certified, and takes compliance and security seriously. Our service centers are equipped with both physical and non-physical controls to ensure the safety and confidentiality of our clients’ data.
Our Conversational AI staffing services deliver value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implementing effective controls. We have standardized all processes with a high degree of automation.
We have a comprehensive and integrated Conversational AI service capabilities. We augment our capabilities by continuously investing in building Conversational AI expertise through: