Chatbots are playing an increasingly significant role in organizations across the globe. Chatbots were initially introduced to reduce the burden on Contact Centers. However they were mainly FAQ based and reactive. Chatbots were domain specific and available only via Rich Web Chat but as time progressed, Chatbots eventually became Virtual Agents and have gotten to the stage of being Virtual Assistants today. Chatbots are also being referred to as IDWs or Intelligent Digital Workers.
Conversational AI is all about providing an omni-channel experience which is not restricted by the number of domains, language,or integrations with third party applications such as HRMS, CRM, Finance & Accounting etc. These BOTS are pro-active in nature and are Data-Driven and are going way beyond Chatbots, IVRs and RPA. The journey towards Intelligent Digital Workers (IDWs) is guided by the key principles of democratization, co-creation, and sharing within enterprise ecosystems.
Using Conversational AI, you can BOTIFY your organization. You can leverage BOTS to optimize your workforce, focus your people on the most important tasks and let BOTS take care of the rest. Whether it is in Operations, Sales and Marketing, Services & Staffing, HR, Legal, Finance and Contact Center, your next hire should be an Intelligent Digital Worker.
At Valenta, our Conversational AI Designers work along side our Business Analysts to create unique Conversational Experiences for our clients using the following Communication Channels :
