Help Desk Technician

Valenta > Staff Augmentation > Help Desk Technician

Help Desk Technician

Valenta’s Outsourced Help Desk Technician Service provides an expert team of skilled professionals who offer IT support and troubleshoot to ensure that all software and network systems run smoothly. Our help desk technicians offer technical assistance in response to customer queries through remote support or over the phone, ensuring timely and effective resolutions for customer issues.

Our Help Desk Technicians can assist organizations either through Managed Services or as an extension of their IT Department. Our technicians provide support in improving processes, liaising with customers, and updating customer records and status.

With extensive experience in solving technical problems and queries for customers, our team of Help Desk Technicians offer remote troubleshooting and deliver technical assistance when needed. We offer customized solutions to meet our clients’ specific requirements, ensuring a seamless onboarding process.

Outsourcing Help Desk Technician services to Valenta provides our clients with reduced operational costs, world-class cost structures, and effective control implementation. We have standardized our processes and provide high automation, allowing us to deliver business value to our clients.

We continuously invest in building our Help Desk Technician expertise, providing comprehensive and integrated services to our clients. Our dedicated team members and reporting managers ensure quality service delivery, while our recruitment and training process ensures that our resources are highly qualified and ready to work as soon as we engage our services. Our clients can focus on their core activities, while we take care of their IT support needs.

Valenta’s Outsourced Help Desk Technician Service offers the best possible support and solutions to ensure our clients’ technologies run smoothly. Contact us today to learn more about how our services can benefit your organization.

Why Choose Valenta?


Local Presence

Valenta has a strong presence in Australia with experienced Managing Partners who understand the local market and the unique needs of businesses in the region. Our Managing Partners provide a personal touch that many other outsourcing and staff augmentation providers lack, and remain a valuable resource for clients throughout the engagement.


Flexible Engagements

Valenta offers flexible engagement options to all of our Australian customers, with no lock-in contracts and the ability to ramp up or scale down quickly as needed. Our onboarding fee and monthly billing structure makes staff augmentation simple and hassle-free.

Dedicated Resources

Dedicated Resources

At Valenta, we believe in providing dedicated resources to our clients, rather than an anonymous pool of workers. Our clients work with a single dedicated Valenta employee who becomes familiar with their processes and interacts with them like any other in-house employee.


Staff Augmentation Team

When you work with Valenta, you get a whole team of experienced professionals, not just a single resource. In addition to our local Managing Partners, every employee is managed by a Valenta Team Leader and supported by other team members in similar roles. This structure ensures efficient and effective support for our clients.

Train, global labour pool

Global Labor Pool

Finding the right staff for roles in Australia can be a challenge, but with Valenta’s staff augmentation services, businesses can tap into a global labor pool to access the best talent at a competitive cost. Our network includes experienced professionals in countries such as India, the Philippines, and Malaysia, the Caribbean, with plans to expand into eastern Europe and Northern Africa.

forecasting, process and Transperancy

Process and Transparency

At Valenta, we follow a tried and tested process for delivering high-quality staff augmentation services, known as the Valenta Way. This transparent approach ensures consistency and quality in everything we do.

operations, comprehensive services, INCREMENTAL STRATEGY

Comprehensive Services

Valenta can provide staff augmentation support for businesses across a wide range of functions and industries, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. Whether you need to fill traditional roles or support new information economy positions, Valenta has the staff and expertise to meet your needs.

Compliance and Security, INTEGRATOR

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, and takes compliance and security seriously. Our service centers are equipped with both physical and non-physical controls to ensure the safety and confidentiality of our clients’ data.

At Valenta, our Help Desk Technicians can assist organizations with the following:


Improvise on processes and provide suggestions.


Liaise with customers and provide information by following up overall.


Update customer status, maintain a timeline of records and customer updates.


Solve issues for customers in respect to technical problems, queries and find solutions for them.


Troubleshoot customer issues remotely.


Provide technical assistance to customers as and when they need help.

How we add value?

Our Help Desk Technician staffing services deliver business value to our clients by the reducing cost of operations, helping them attain world class cost structures, and implement effective controls. We have standardized their process with a high degree of automation.

We have a comprehensive and integrated Help Desk Technician service capability. We augment our capability by continuously investing in building Help Desk Technician expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real Time Visibility Platform
  • A Dedicated RPA Academy, which focuses on increasing domain expertise

Help Desk Technician Software Expertise:

Salesforce Logo 2 | Valenta BPO US

And more…

Valenta Pricing Packages:

Help Desk Technician

1-2 years of Experience

From $ 2,500 per month

3-4 years of Experience

From $ 4,000 per month

5+ years of Experience

From $ 5,500 per month

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