Virtual Medical Assistants and Medical Scribes

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Virtual Medical Assistants & Medical Scribes

In today’s fast-paced healthcare industry, administrative tasks can be a real burden for healthcare practitioners. This is where Virtual Medical Assistants or Remote Medical Assistants come into play, acting as a crucial component in the smooth functioning of healthcare practices. These specialists perform a range of administrative tasks, freeing up valuable time for healthcare providers to focus on their patients. The result is improved patient satisfaction, quality of life for the doctor, and ultimately, a more profitable and productive healthcare practice.

Virtual Medical Assistants are an extension of a healthcare provider’s medical back-office team, providing essential services such as record keeping, customer service, billing, and accounting, and EMR management. By taking care of these tasks, Virtual Medical Assistants allow doctors to focus solely on their patients, improving the overall patient experience. Virtual Medical Scribes are a vital component of healthcare operations. Their primary objective is to support the doctor and make their job more efficient. By accurately entering orders, billing information, and vitals in real-time, Virtual Medical Scribes help to streamline patient flow and increase overall efficiency. In an industry where compliance is becoming increasingly stringent and reimbursements are becoming tighter, having a highly trained and qualified Virtual Medical Staff is a must.

At Valenta, we understand the importance of having a reliable and efficient Virtual Medical Staff. Our team is highly trained and qualified, providing essential support to healthcare providers. Our Virtual Medical Assistants are equipped to handle a range of tasks, freeing up valuable time for healthcare providers to focus on what really matters – their patients. If you’re looking for a solution to the administrative burden that comes with running a healthcare practice, look no further. Valenta’s Virtual Medical Staff is the perfect solution, providing exceptional support and freeing up time for healthcare providers to focus on their patients.

At Valenta, we understand the importance of streamlining healthcare operations and maximizing efficiency. That’s why we have a team of local managing partners in Australia with extensive backgrounds in healthcare, ready to assist facilities and practices in improving their operations. They can help you assess whether virtual support is the right solution for your organization and guide you in making informed decisions. Contact us today to learn more about our Virtual Medical Staff solutions and how we can help your healthcare practice succeed.

Valenta’s Virtual Medical Assistants can assist Healthcare Providers with:

  • Manage Contact Center operations – Inbound and Outbound Calls, Email and Chat
  • Appointment Scheduling – Manage Appointments, rescheduling and cancellations
  • EMR Management – Ensure EMR is always up-to-date. Edit and modify as needed
  • Prior Authorization – manage the entire Prior Authorization process
  • Patient Triage
  • Complete Patient Charts
  • Managing incoming and outgoing referrals
  • Insurance Follow-ups
  • Ensure the highest level of quality
  • Perform day-to-day duties with high accuracy
  • Effectively communicate all escalations to the supervisor
  • Resolve queries in a timely manner working around the established TAT's (turnaround times)
  • Strictly adhere to the SLAs (Service Level Agreements)
  • Train new resources as and when required
  • Understanding processes and documenting them as detailed SOPs (Standard Operating Procedures) as and when required

Valenta’s Virtual Medical Scribes can assist Healthcare Providers with:

  • Urgent Care Scribing
  • Emergency Room Scribing
  • Cardiology Scribing
  • Ophthalmology Scribing
  • Radiology Scribing
  • Endocrinology Scribing
  • Neurology Scribing
  • Surgery & Orthopedic Scribing
  • Hematology & Oncology Scribing and much more

Why Choose Valenta?


Local Presence

Valenta has a strong presence in Australia with experienced Managing Partners who understand the local market and the unique needs of businesses in the region. Our Managing Partners provide a personal touch that many other outsourcing and staff augmentation providers lack, and remain a valuable resource for clients throughout the engagement.


Flexible Engagements

Valenta offers flexible engagement options to all of our Australian customers, with no lock-in contracts and the ability to ramp up or scale down quickly as needed. Our onboarding fee and monthly billing structure makes staff augmentation simple and hassle-free.

Dedicated Resources

Dedicated Resources

At Valenta, we believe in providing dedicated resources to our clients, rather than an anonymous pool of workers. Our clients work with a single dedicated Valenta employee who becomes familiar with their processes and interacts with them like any other in-house employee.


Staff Augmentation Team

When you work with Valenta, you get a whole team of experienced professionals, not just a single resource. In addition to our local Managing Partners, every employee is managed by a Valenta Team Leader and supported by other team members in similar roles. This structure ensures efficient and effective support for our clients.

Train, global labour pool

Global Labor Pool

Finding the right staff for roles in Australia can be a challenge, but with Valenta’s staff augmentation services, businesses can tap into a global labor pool to access the best talent at a competitive cost. Our network includes experienced professionals in countries such as India, the Philippines, and Malaysia, the Caribbean, with plans to expand into eastern Europe and Northern Africa.

forecasting, process and Transperancy

Process and Transparency

At Valenta, we follow a tried and tested process for delivering high-quality staff augmentation services, known as the Valenta Way. This transparent approach ensures consistency and quality in everything we do.

operations, comprehensive services, INCREMENTAL STRATEGY

Comprehensive Services

Valenta can provide staff augmentation support for businesses across a wide range of functions and industries, including Accounting, Finance, IT, Operations, HR, Sales, Marketing, and Support. Whether you need to fill traditional roles or support new information economy positions, Valenta has the staff and expertise to meet your needs.

Compliance and Security, INTEGRATOR

Compliance and Security

Valenta is ISO 27001 and ISO 9001 certified, and takes compliance and security seriously. Our service centers are equipped with both physical and non-physical controls to ensure the safety and confidentiality of our clients’ data.

We implement BOT’s and AI in our solutions:

Watch a BOT perform billing functions.

How we add value?

Our Virtual Medical Assistants and Medical Scribes deliver business value to our clients by the reducing cost of operations, helping them attain world-class cost structures, and implement effective controls. We have standardized their process with a high degree of Automation and AI.

We have a comprehensive and integrated Medical Assistant service capability. Furthermore, we augment our capability by continuously investing in building AI and ML expertise through:

  • Continuous investment in Automation and AI Technologies
  • Create Standard Operating Procedures for each of our clients
  • Provide clients with a Real-Time Visibility Platform
  • A Dedicated Healthcare Academy, which focuses on increasing domain expertise

Medical Assistant Software Expertise :


And more…

Valenta Pricing Packages

Virtual Medical Assistants and Medical Scribes

Medical Assistant
Full Time

From $1,300 per month

Medical Scribe
Full Time

From $1,440 per month

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