Real Estate and Property Management

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Real Estate and Property Management

Real Estate and Property Management Sector in Australia


The sectors of Real Estate Investment and Property Management are crucial to the economy, providing stability amidst change. Given the universal need for housing and business premises, this sector consistently generates demand. Whether a company opts to manage its properties or hires a Property Management firm, the challenges remain the same – adapting to technological advances and managing increasing costs. To stay competitive and respond to these changes, many are now embracing technology and virtual staffing solutions. As a provider of both these solutions, Valenta supports clients in the Real Estate Investment and Property Management sectors to thrive in this evolving landscape.

Different Types of Real Estate and Properties to Manage in Australia and Globally

The real estate industry is diversified into four primary segments. Residential properties provide housing options such as single and multi-family homes, townhouses, condominiums, apartments, and even vacation rentals. Commercial properties, intended for business use, include accommodations like hotels, retail establishments, office buildings, and co-working spaces. Industrial properties cater to manufacturing and distribution needs with facilities for durable or consumable goods production and warehouses. Lastly, special-purpose properties cover a range of specialized facilities like theaters, resorts, educational institutions, and places of worship. Each segment contributes to the multifaceted nature of the real estate sector.

There are four types of real estate and property management: Residential, Commercial, Industrial, and Special Purpose.  Below are some examples by property type :


Residential Property

  • Single-family homes
  • Vacation rentals
  • Multi-family homes
  • Townhouses
  • Condominiums
  • Apartments

Commercial Property Management

  • Public accommodations like hotels
  • Retail properties like malls, restaurants, and gas stations
  • Office properties
  • Co-working spaces

Industrial Property Management

  • Heavy manufacturing facilities for durable good
  • Light manufacturing factories for consumable goods
  • Warehouses
  • Distribution facilities

Special-Purpose Property Management

  • Theaters
  • Sports arenas
  • Resorts
  • Senior care facilities
  • Schools and universities
  • Places of worship

Valenta and the Australian Real Estate and Property Management Sector

Big Real Estate investment companies, like REITs, have long harnessed the potential of consulting services, digital transformation agencies, and staffing solutions to trim their costs and boost profit margins. Now, smaller businesses in this sector are also adopting this strategy. At Valenta, we primarily serve clients with staff ranging from 10 to 1,000. Our expertise covers all the necessary technologies and innovations vital in the rapidly evolving Real Estate and Property Management industry. We have a global footprint, with Managing Partners based in various cities around the world. Many of these partners have extensive experience in the Real Estate and Property Management industry. They work collaboratively with other local and offshore consultants, developers, and outsourced staff managers to deliver superior services to our clients.

Some of the duties that can be outsourced and sometimes automated include:

  • Collecting rent
  • Making mortgage payments
  • Communicating with tenants on the landlord's behalf
  • Drafting, signing, and renewing leases on behalf of property owners
  • Coordinating repairs
  • Managing maintenance (i.e., landscaping and snow removal)
  • Managing repairs to properties
  • Adhering to state and national landlord-tenant laws and regulations
  • Marketing properties
  • Handling taxes

The Top Challenges for the Real Estate and Property Management Sector

Based on our experience and conversations with clients.

The below are the top challenges faced by today’s Real Estate and Property Management sector.  Valenta can assist with all of these challenges through a combination of Process Consulting, Digital Transformation and Staff Augmentation :


  • Growing revenue
  • Controlling costs
  • Keeping up with technology
  • Process Improvement
  • Operational efficiencies
  • Finding and keeping tenants
  • Property turnover
  • Managing tenant
  • Tennant communications
  • Accounting, bookkeeping, and tracking
  • Regulations
  • Hiring and maintaining staff

How Valenta Assists the Real Estate and Property Management Sector?

At Valenta we can aid with today’s challenges and provide services that address growing top line revenue and bottom line profits.  We can provide outsource staff to help locate new properties, manage existing ones, collect rent, and provide bookkeeping and accounting services. Valenta also provides digital marketers, IT staff, software administrators all of which are useful in the Real Estate and Property Management space.  We can apply AI and ML to investment property searches, costing and procurement, and provide data analysis and business intelligence solutions and services to our clients in the Real Estate and Property Management space.  In addition to the roles already mentioned when it comes to staffing, we provide new economy and information economy roles like Big Data Specialists, Cyber Security Engineers, Cloud Engineers, RPA Developers, DevOps Engineers, Data Security Analysts, and more.  We provide automation and bots as a service and many functions in the front end and back end of Real Estate Management lend themselves to RPA and automation. 

Valenta can help Real Estate and Property Management companies in the following ways. 

Process, build


Real Estate and Property Management companies cannot afford to waste time or have inefficiencies in their organizations.  Process issues appear frequently in companies who deal with a large number of transactions like Real Estate and Property Management.  We look for waste in all processes and have staff available for process mapping, task mapping and business optimization.

Repeatability, Execution


success and failure.  We help our Real Estate and Property Management clients flawlessly execute Excellence in execution is essential.  Great ideas and goals are only the beginning.  Successfully implementing new strategies, projects, and plans is the difference between. 

innovation, discover, BUILDING


Innovation is a key to success for all businesses.  The competition, customers, and the business environment are always changing.  Innovation is a key way Real Estate and Property Management companies can stay ahead of the competition and differentiate themselves.  We help our clients to be nimble and agile. 



Developing and executing the right growth strategies is critical.  Our clients benefit from bringing in our expertise for hire.  We can provide actionable strategy for our Real Estate and Property Management clients plus detailed plans for how to get desired outcomes and results.


Digital Transformation

There is a tremendous need for all companies to automate and adapt to new technologies and ways of doing business.  Real Estate and Property Management companies are no different.  Having skill sets inhouse to pull this off can be challenging.  Valenta implements solutions such as RPA and Conversational-AI for businesses of all sizes at competitive pricing.  Offloading this important function to us, helps Real Estate and Property Management companies focus on their core business. 



In today’s environment a business must grow or die.  One of the most painful challenges is sustainable and profitable growth.  Our team of partners, consultants, developers, and back office staff can implement a myriad of growth strategies for Real Estate and Property Management companies to strike the right balance of growth and profits. 



The bottom line is crucial.  Maintaining profitability and healthy cash flow is something every business must pay close attention to.  Real Estate and Property Management companies are no different.  Valenta can identify opportunities for efficiency gains and can provide ROIs for all client projects. 

Support. Staffing


If current employees are under-skilled or not able to fulfill the requirements of positions, Valenta’s team of skilled and fully trained individuals can meet requirements.  Hiring is time consuming and there are not always skills available within budget.  Staff Augmentation can bridge the gap of competencies and economics. 


Digital Marketing

Marketing in the digital age is constantly changing and evolving and it can be hard to keep up.  Real Estate and Property Management companies need to get the word out and address their prospects and renters.  Lack of expertise or lack of budget is not an issue with Valenta’s fractional full stack marketing services.  There are a multitude of economical marketing options that are effective when implemented correctly.

Services Valenta Provides for the Real Estate and Property Management Sector



An end-to-end solution, from strategy to implementation. Specializing in turning strategies into measurable and sustainable results.

Valenta provides Consulting services that can be of great value to the Real Estate and Property Management segment.  We can assist companies in this space streamline their front end, their back office, collections, lessee support, accounting, finance and HR processes for peak efficiency and lowest cost.  Savings generated can be devoted to buying new properties, enhancing properties, or upgrading infrastructure.

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Digital Transformation

Streamline workflows and improve productivity across business units. Implementing powerful tools to provide businesses with an unparalleled competitive edge.

Valenta Digital Transformation services can streamline lessee facing functions and back office processes by leveraging RPA and Conversational AI for Real Estate and Property Management companies.  We can also leverage RPA and AI for critical finance, and accounting workflows.  Conversational AI solutions can be deployed to make Real Estate and Property Management lessee support agents and sales staff more efficient and better informed.  All Valenta services are easy to scale up and ramp down which can be of great value to Real Estate and Property Management companies. 

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Support. Staffing

Staff Augmentation

Focus on growing your business, let us take care of the rest and save up to 60% on staffing costs.

Real Estate and Property Management companies can also benefit from Valenta Staff Augmentation services.  Hard to fill Technology roles, Data Analysts and Big Data Specialists can be supplied for better operations and decision making.  Back office roles like accountants, bookkeepers, and admins to help with leases, rentals and collections, plus more can be filled quickly and cost effectively so that the maximum amount of resources can be dedicated to property management, additional investment and more strategic roles.

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Heat Maps for Real Estate and Property Management Sector Processes

Many processes lend themselves to automation in the Real Estate and Property Management space.  Please find the following Heat Maps highlighting Customer Support and HR areas that are often the best places to start with automation and digital transformation in the Real Estate Management segment. 

Customer Support

Human Resources

Insights for the Real Estate and Property Management Sector

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How Can Midsized Companies Benefit from Staff Augmentation

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How Can Midsized Companies Benefit from Digital Marketing

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How Can Midsized Companies Benefit from Digital Transformation

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How Can SMB’s benefit from
Consulting services

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Top Conversational AI Use Cases Valenta &

Find a Partner

Real Estate and Property Management businesses can benefit from Valenta services. We have partners and staff onboard who understand this sector and who have experience with Real Estate and Property Management.  Everything we do at Valenta is about helping companies focus on and have time for what they do best and their core mission. We do this through process consulting, digital transformation, the automation of tasks, and by providing staff augmentation. Valenta is focused exclusively on SMB clients, typically enterprise customers with 10-1,000 employees. We have Managing Partners located in cities across the US, Canada, the UK, the EU, and Australia. Our Managing Partners work with other onshore consultants, plus offshore consultants, developers, and managers of outsourced staff to deliver the best services to our clients. Please reach out here to locate a Managing Partner in your area.

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